Privacy Policy
Effective date: September 21, 2026
Rainwater Plumbing respects your privacy. This policy explains the information we collect, how we use it, and your communication choices.
Information We Collect
We may collect information you provide when requesting service, including your name, telephone number, email address, service address, appointment details, plumbing needs, and communication preferences. We may also collect device, browser, cookie, and website-use information.
How We Use Information
We use information to respond to requests, schedule and provide plumbing services, send estimates and service updates, process invoices, provide customer support, improve our website and services, and send promotional messages only when you separately choose to receive them.
Text Messaging and Calling
If you choose to receive text messages or automated calls, we use your phone number and consent record to deliver the communications you selected. Service communications may include appointment confirmations, technician arrival updates, service updates, and billing-related messages. Marketing communications may include promotional offers and maintenance reminders. Message frequency varies. Message and data rates may apply.
You may withdraw text-message consent by replying STOP. You may ask for help by replying HELP. You may withdraw call consent by telling our representative, using an automated call opt-out option when offered, calling (480) 577-7748, or emailing info@rwimail.com. See our Text Messaging & Voice Call Terms.
Mobile Information and Consent
We do not share, sell, rent, or provide your mobile phone number, mobile information, or messaging consent data to third parties or affiliates for their marketing or promotional purposes. We do not buy, sell, or transfer messaging consent.
Service providers may process information only to support Rainwater Plumbing’s hosting, customer communications, scheduling, billing, and customer service. They may not use mobile information or messaging consent for their own marketing or promotional purposes. We may disclose information when required by law.
Cookies and Website Analytics
We may use cookies and similar technologies to operate our website, remember preferences, understand website use, and improve our services. You can adjust browser settings to manage cookies, although some website features may not work as intended.
Data Security and Retention
We use reasonable safeguards designed to protect information. We retain information, including consent and opt-out records, as needed to provide services, honor communication preferences, meet legal obligations, and resolve disputes.
Your Choices and Contact Information
You may change communication preferences at any time. Contact Rainwater Plumbing at (480) 577-7748 or info@rwimail.com.
Rainwater Plumbing
1000 N. Hamilton St, STE C5
Chandler, AZ 85225
Policy Updates
We may update this policy from time to time. Changes will be posted here. Updates will not expand your existing messaging consent.